name: canned-responses-required-customization description: 'Sub-skill of canned-responses: Required Customization (+2).' version: 1.0.0 category: business type: reference scripts_exempt: true
Required Customization (+2)
Required Customization
Every templated response MUST be customized with:
- Correct names, dates, and reference numbers
- Specific facts of the situation
- Applicable jurisdiction and regulation
- Correct response deadlines based on when the inquiry was received
- Appropriate signature block and contact information
Tone Adjustment
Adjust tone based on:
- Audience: Internal vs. external, business vs. legal, individual vs. regulatory authority
- Relationship: New counterparty vs. existing partner vs. adversarial party
- Sensitivity: Routine inquiry vs. contentious matter vs. regulatory investigation
- Urgency: Standard timeline vs. expedited response needed
Jurisdiction-Specific Adjustments
- Verify that cited regulations are correct for the requester's jurisdiction
- Adjust timelines to match applicable law
- Include jurisdiction-specific rights information
- Use jurisdiction-appropriate legal terminology