name: app-crash-report description: Customer reporting application crashes, missing exercises, broken features, StackBlitz issues, or other technical problems with the course platform. metadata: trigger_phrases: - "application crash" - "app crashing" - "getting errors" - "application errors" - "missing exercises" - "exercises not showing" - "broken feature" - "StackBlitz" - "node modules" - "can't see subtitles" - "subtitle option missing" - "videos not loading" - "exercise doesn't work" - "code not running" related_skills: ["broken-link-404-error", "technical-issue-course-content", "course-content-locked"] sample_size: "760" routing: "agent" category: "technical_support" validation: | required_phrases: [] forbidden_patterns: - "(?i)refund" - "(?i)money back" max_length: 500 created_from_gap_analysis: true source_cluster: 27

StackBlitz failures: Environment crashes, dependency issues
Missing exercises: Content not displaying under episodes
Subtitle issues: Options not appearing on videos
npm errors: node_modules problems in workshops

App Crash / Technical Bug Report

Use this skill when a customer reports:

Thank you for reporting this technical issue. We're sorry you're experiencing problems with the platform.

Could you please provide:

This will help our team investigate and resolve the problem as quickly as possible.

"I've been getting a lot of application errors in the last couple of days. It happens when you go to the next lesson."
"Under each Episode there is text saying 'This module also has exercises for you to practice!' But I don't find them."
"I can't see the subtitle option in some of your workshop videos. Is this because I installed the npm packages incorrectly?"
"The StackBlitz environment keeps crashing when I try to run the exercises."
"Getting node_modules errors when trying to start the workshop. The application keeps crashing."