name: email-delivery-failure description: Handle email delivery failures. Use when messages bounce or a customer reports not receiving emails. metadata: trigger_phrases: - "handle email" - "email delivery" - "delivery failures" related_skills: ["subscription-renewal-issue", "broken-link-404-error", "website-bug-report", "password-reset-issue", "login-link"] sample_size: "47" validation: | required_phrases: - "let me know if" forbidden_patterns: [] max_length: 500 metrics: "sample_size: 47\navg_thread_length: 3.96\ntop_phrases:\n - phrase: "let me know if"\n count: 12\n percent: 25.5\n - phrase: "if you have any"\n count: 12\n percent: 25.5\n - phrase: "me know if you"\n count: 10\n percent: 21.3\n - phrase: "you have any trouble"\n count: 7\n percent: 14.9\n - phrase: "using the email login"\n count: 6\n percent: 12.8\n - phrase: "the email login link"\n count: 6\n percent: 12.8\n - phrase: "email login link at"\n count: 6\n percent: 12.8\n - phrase: "login link at the"\n count: 6\n percent: 12.8\n - phrase: "link at the top"\n count: 6\n percent: 12.8\n - phrase: "at the top of"\n count: 6\n percent: 12.8"

Email Delivery Failure

Response Patterns (from samples)

Common openings:

• "Hi,"
• "Yes, click "unsubscribe from ai hero messages" at the bottom of the email. Sorry for being noisy!"
• "It's still in review! Taking a bit longer than expected."

Common core lines:

• "If you have any trouble accessing the course, please let us know!"
• "Hi,"
• "Everything should be back up and running now - please try to request a new login link and let me know if you still don't receive it."

Common closings:

• "If you have any trouble accessing the course, please let us know!"
• "I apologize for the inconvenience!"
• "Yes, click "unsubscribe from ai hero messages" at the bottom of the email. Sorry for being noisy!"

Phrases That Work (4-gram frequency)

• "let me know if" — 12 (25.5%)
• "if you have any" — 12 (25.5%)
• "me know if you" — 10 (21.3%)
• "you have any trouble" — 7 (14.9%)
• "using the email login" — 6 (12.8%)
• "the email login link" — 6 (12.8%)
• "email login link at" — 6 (12.8%)
• "login link at the" — 6 (12.8%)
• "link at the top" — 6 (12.8%)
• "at the top of" — 6 (12.8%)

Tone Guidance (observed)

• Openings trend toward: "Hi,"
• Closings often include: "If you have any trouble accessing the course, please let us know!"

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above
• NOT introduce policy details that are not present in the verified response lines above.