name: lesson-content-question description: Answer lesson-specific content questions. Use when a customer asks about a lesson, code example, or concept in a course. metadata: trigger_phrases: - "answer lesson" - "lesson specific" - "specific content" related_skills: ["pricing-inquiry", "installment-payment-option", "continuing-education-credits", "api-documentation-question", "technical-issue-course-content"] sample_size: "414" validation: | required_phrases: - "thanks for reaching out" forbidden_patterns: [] max_length: 500 metrics: "sample_size: 414\navg_thread_length: 2.5\ntop_phrases:\n - phrase: "thanks for reaching out"\n count: 49\n percent: 11.8\n - phrase: "insights can help others"\n count: 47\n percent: 11.4\n - phrase: "can help others too"\n count: 46\n percent: 11.1\n - phrase: "your questions and insights"\n count: 43\n percent: 10.4\n - phrase: "questions and insights can"\n count: 43\n percent: 10.4\n - phrase: "and insights can help"\n count: 43\n percent: 10.4\n - phrase: "plus your questions and"\n count: 42\n percent: 10.1\n - phrase: "hope this helps best"\n count: 39\n percent: 9.4\n - phrase: "help others too i"\n count: 38\n percent: 9.2\n - phrase: "others too i hope"\n count: 38\n percent: 9.2"

Lesson Content Question

Response Patterns (from samples)

Common openings:

• "Hi,"
• "Hey there,"
• "Hello,"

Common core lines:

• ">>"
• "Best,"
• ">"

Common closings:

• "Best,"
• "Thanks!"
• "If you have coding questions, you can ask them in the community Discord channel we've set up here."

Phrases That Work (4-gram frequency)

• "thanks for reaching out" — 49 (11.8%)
• "insights can help others" — 47 (11.4%)
• "can help others too" — 46 (11.1%)
• "your questions and insights" — 43 (10.4%)
• "questions and insights can" — 43 (10.4%)
• "and insights can help" — 43 (10.4%)
• "plus your questions and" — 42 (10.1%)
• "hope this helps best" — 39 (9.4%)
• "help others too i" — 38 (9.2%)
• "others too i hope" — 38 (9.2%)

Tone Guidance (observed)

• Openings trend toward: "Hi,"
• Closings often include: "Best,"

What NOT To Do

• Don't introduce policy details that are not present in the verified response lines above.
• Don't paraphrase or reframe the customer's question in a way that changes meaning.
• Don't add refund/discount promises unless they appear in the extracted responses for this topic.

Validation

Draft must:

• Include at least one of the required phrases from the validation block
• Stay consistent with the observed response patterns above
• NOT introduce policy details that are not present in the verified response lines above.