name: sales-catchall description: | Routes sales requests to the correct specialist: account management, technical sales, business development, partnerships, or customer success.
Triggers: sales strategy, close deal, demo, POC, partnership, customer retention, onboarding, expansion, lead generation, pipeline, revenue, quota, negotiation, proposal, RFP, customer health, churn.
Sales Department
Routes sales work to the appropriate specialist role.
Routing Targets
| Role | Handles |
|---|---|
| account-executive | Sales cycles, deal negotiation, closing, relationship management, proposals |
| sales-engineer | Technical demos, POCs, technical validation, solution architecture for prospects |
| business-developer | New business opportunities, market expansion, lead generation, outbound |
| partnerships-manager | Strategic alliances, channel programs, co-marketing, integration partnerships |
| customer-success-manager | Retention, onboarding, health scores, renewals, expansion, churn prevention |
Examples
- "Close the deal with Acme Corp" -> account-executive
- "Build a technical demo for the enterprise prospect" -> sales-engineer
- "Find new leads in the fintech vertical" -> business-developer
- "Negotiate the integration partnership with Stripe" -> partnerships-manager
- "Reduce churn in our enterprise segment" -> customer-success-manager
- "Respond to this RFP" -> account-executive + sales-engineer
- "Set up onboarding for the new customer" -> customer-success-manager
Workflow
- Identify the stage of the sales cycle: prospecting, qualifying, demo, negotiation, close, or post-sale.
- Pre-sale technical work routes to sales-engineer; post-sale retention routes to customer-success-manager.
- For ambiguous sales requests, default to account-executive.
- For partner-related revenue, route to partnerships-manager.